For

Recovery takes six sessions. The review ask happens once, at the right one.

The problem: the best moment is discharge day, and it passes quietly

Physiotherapy doesn't have the instant reveal of most services. The value arrives gradually, across sessions — the shoulder that finally rotates fully, the knee that takes the stairs again. And then, on discharge day, it arrives all at once: the patient realises they're done, the thing that hurt doesn't hurt anymore.

That is one of the strongest gratitude moments in any service business. It also happens at a reception desk, during payment and farewells, and nobody asks for anything. The patient walks out feeling great, goes back to their life, and an unprompted review never crosses their mind. Six sessions of excellent care, and the public record of it is nothing.

Your front desk cannot fix this. They're handling arrivals, claims, rescheduling — and even if they had time, the ask doesn't belong at the counter. It belongs a couple of hours later, when the patient is home and the appointment feels like a good decision they made.

Why patients read physio reviews like case studies

Someone searching for a physio is usually in pain and has usually already tried something that didn't work — rest, a GP, a chiropractor, maybe another physio. They're sceptical and they're specific. They search "physio for slipped disc" or "sports physio near me" and then they read, closely.

They're looking for reviews that describe their problem: "came in with a frozen shoulder, discharged in eight sessions", "fixed my running knee, didn't push packages". A clinic with a hundred reviews like that reads as a place that fixes things. A clinic with 12 generic reviews reads as a gamble, and a sceptical patient in pain does not take gambles.

You're also competing against adjacent promises — gyms selling rehab classes, TCM practitioners, massage chains. Their marketing is louder. Your defence is a Google profile full of patients describing actual recoveries, and that profile is built one asked patient at a time.

How ScoreJack works for physiotherapy clinics

The trigger is the milestone you already record: the final session, the discharged case, the treatment plan completed.

If your practice management system — Cliniko, Halaxy, Nookal, or similar — can send a webhook when an appointment or case is marked complete, ScoreJack receives the patient's name and mobile number automatically and starts the sequence. Our Zapier integration (early access — email us for the invite) covers systems with a Zapier trigger. Otherwise, the desk adds the patient by hand in about ten seconds at checkout.

Then:

1. About two hours after the visit, the patient gets a warm WhatsApp thank-you with a one-tap link to your Make-It-Right page, where the Google review button sits.
2. If nothing happens in 48 hours, one gentle nudge.
3. If still nothing at seven days, one final ask — then it stops forever.

The sequence stops instantly on any reply, link click, submitted feedback, or opt-out word, and messages send during business hours only.

One thing worth saying plainly for a healthcare setting: ScoreJack takes a name and a mobile number, and nothing else exists to send. There is no field for a diagnosis, a treatment, or a note, and the message itself is a thank-you and a review link — nothing about the visit is ever inserted. A WhatsApp message on a shared family phone should not disclose that someone attended a clinic at all, and ours doesn't.

The unhappy patient has somewhere to go

The link does not go straight to Google. It opens your Make-It-Right page, which offers two things side by side: a Google review button, and a private message that goes straight to you, under "Something not right? Tell us and we'll make it right."

Every patient sees both. We never ask how they felt first and then decide which to show — that is review gating, it breaks Google's rules, and for a healthcare practice it is not a risk worth taking. It is not a filter and it is no guarantee. It is a chance for a patient to raise something with you directly, and when one does, their words reach you by email straight away, while it is still something you can fix.

What it costs

Three plans, starting at $49/month. Starter ($49, 60 requests a month) suits a single practitioner. Growth ($149, 300 requests) fits a clinic running several treatment rooms. Pro ($349, 1,000 requests) covers a busy practice at full volume. Every plan includes every feature — webhook, Zapier, API.

Setup is a QR code scan to connect WhatsApp, about ten minutes. 14-day free trial, no credit card required. Cancel anytime.