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The garden looks great for a month. The review has to happen in the first week.

The problem: the transformation becomes the new normal

A landscaping job has one of the most dramatic reveals in the trades. The customer walks out to a garden that didn't exist last week — turf laid, beds planted, lighting in. For a few days they look at it every time they pass the window.

Then it becomes the garden. It's simply there, the way it's supposed to be, and the extraordinary thing you did fades into the ordinary background of their home. The motivation to write a review fades with it. Nobody unprompted writes "the garden still looks nice" six months later — the review had to be collected in the first week or not at all.

Recurring maintenance makes it worse, not better. A client on a monthly contract sees your team twelve times a year. Twelve chances to ask, each one passing quietly because the crew is there to cut and prune, not to market.

Why reviews win the landed-property customer

Landscaping customers come in two kinds, and both decide on reviews.

The homeowner with a landed property asks the neighbours, gets a name or two — then verifies on Google before calling. The referral gets you onto the shortlist; the review profile decides whether you get the call. A landscaper with 90 reviews mentioning "showed up when promised" and "the garden has stayed healthy" beats the neighbour's recommendation with a stale profile behind it.

The commercial side — condo MCSTs, offices, managing agents — is even more mechanical. Procurement for grounds maintenance starts with a search and a shortlist, and the shortlist is built from Google profiles. Nobody shortlists a company with 11 reviews for a twelve-month contract, whatever the quote says.

How ScoreJack works for landscaping services

ScoreJack asks for you, on WhatsApp, while the garden is still the most exciting thing in the customer's life.

When a job completes in your scheduling or job-management system, a webhook can tell ScoreJack — or connect through our Zapier integration (early access — email us for the invite). The request fires itself. Jobs booked by phone and run off a whiteboard work too: add the customer by hand in about ten seconds, name and WhatsApp number.

Then the ladder runs itself:

1. About two hours after the job, the customer gets a polite WhatsApp thank-you with a one-tap link to your Make-It-Right page, where the Google review button sits. For a project, that lands the evening of handover — while they're still showing the garden to their family.
2. If nothing happens in 48 hours, one gentle nudge.
3. If still nothing at seven days, one final ask — then it stops forever.

The sequence stops instantly on any reply, link click, submitted feedback, or opt-out word. Messages send during business hours only, with human-like pacing.

For maintenance contracts, the discipline is to ask once per client per season at most — add them after the visit where you did something extra, not after every cut. The mechanism is the same; the judgement of when is yours.

Or trigger it from the invoice

If you invoice after each job or project milestone, a paid invoice is a better signal than a completed visit: the work is finished AND the customer settled happily. Connect Xero and marking the invoice paid starts the request — your admin changes nothing about how they already bill.

The unhappy customer has somewhere to go

The link does not go straight to Google. It opens your Make-It-Right page, which offers two things side by side: a Google review button, and a private message that goes straight to you, under "Something not right? Tell us and we'll make it right."

Every customer sees both. We never ask how they felt first and then decide which to show — that is review gating, and it breaks Google's rules. It is not a filter and it is no guarantee. It is a chance for someone to raise a problem with you directly — plants that didn't take, a sprinkler head missed — instead of on your profile, and when they take it their words reach you by email straight away, while it's still fixable.

What it costs

Three plans, starting at $49/month. Starter ($49, 60 requests a month) covers a landscaping business comfortably. Growth ($149, 300 requests) suits an operator with several teams. Pro ($349, 1,000 requests) covers high-volume contract work. Every plan includes every feature — webhook, Zapier, API.

Setup is a QR code scan to connect WhatsApp, about ten minutes. 14-day free trial, no credit card required. Cancel anytime.