For

Turn completed orders into Google reviews — automatically

Your store already knows the moment

Every order has a status that flips to "complete" — the product arrived, the service was delivered, the customer is as happy as they are going to get. That status change is the single best review trigger in e-commerce, and most stores let it fire into nothing.

The order sits in the dashboard. The customer moves on. A week later the goodwill has evaporated, and the one buyer who had a delivery complaint found the time to say so publicly. Your satisfied customers said nothing, because nobody asked them at the one moment they would have said yes.

That is not a quality problem. It is a timing problem, and your store already has the timer.

Why the post-purchase email doesn't work

Most stores that try to fix this send a follow-up email. It is the obvious move, and it mostly fails.

Marketing email lands in a crowded inbox behind a shipping notification, a receipt, an abandoned-cart nudge and everything else that arrived that morning. A large share never gets opened at all. The customer is not refusing — they simply never saw it.

WhatsApp is a different medium. Messages get read in minutes, not days. In most of the world, it is where people already talk to businesses. Same request, same customer, same moment — read instead of buried.

How it works

The trigger is your store's order-complete event. What happens after that is the same on every platform:

1. About two hours after the order completes, the customer gets a polite WhatsApp thank-you with a one-tap link to your Google review page. Two hours is deliberate — the product has arrived, the dust has settled, and they still remember the unboxing.
2. No review in 48 hours? One gentle nudge.
3. Still nothing at seven days? One final ask. Then it stops forever.

The sequence halts instantly on any signal: a reply, a link click, a posted review, or an opt-out word. Every customer gets the same Google link regardless of sentiment — no gating, no filtering, no incentives. Every message includes an opt-out.

Connecting your store

WooCommerce. Download our free plugin and install it. When an order is marked complete, the review request fires itself — on WhatsApp, on a delay you choose. The plugin also works on its own as an email-only tool, so you can try it before connecting ScoreJack.

Shopify, BigCommerce, or any platform with webhooks. Send a POST to ScoreJack when an order completes, with the customer's name and phone number. One webhook, and the sequence runs from there. If your platform supports Zapier, you can use that too — our Zapier app is in early access (email us for the invite), or connect via Zapier's Webhooks action today.

What it costs

ScoreJack starts at $49/month (Starter, 60 review requests). Growth ($149) covers 300 requests a month — the right tier for a store doing a steady volume of orders. Pro ($349) covers high-volume operators with up to 2,000 requests. Every plan includes the full feature set: WhatsApp sequence, dashboard, review-to-customer matching, website widget, webhook, and API. 14-day free trial, no credit card required. Cancel anytime.