For

Win more cleaning jobs with a stronger Google profile

The problem: spotless results, silent customers

A clean home is instantly visible. The customer walks in, smells it, sees the floors, notices the bathrooms. For about an hour, they're genuinely delighted. Then dinner happens, the kids come home, life moves on — and the idea of leaving a review evaporates.

That's the core problem in cleaning: the satisfaction is real but short-lived, and it competes with a busy household. Unprompted reviews almost never happen. The ones that do appear tend to come from the rare unhappy customer, which means your Google profile quietly drifts away from the quality of your actual work.

Recurring customers make this more painful, not less. A weekly or fortnightly client might stay with you for years. That's dozens of visits, each one a perfect, fresh moment to ask — and each one passing in silence. One-off deep cleans and move-out cleans are the same story: a dramatic before-and-after, a very happy customer, no review.

You can't ask in person without it feeling awkward, and your cleaners shouldn't have to. You can't ask by email, because cleaning customers rarely open marketing email. So the ask just never happens.

Why reviews are how homeowners pick a cleaner

To a homeowner searching for cleaning help, every company looks identical. Same promises, same stock photos, same "trusted and reliable" claims. There is no way to judge quality from a website.

So they judge the only thing that's different: the Google profile. Review count and rating are how a stranger decides who to let into their home. A cleaner with 120 recent reviews reads as established and safe. A cleaner with 9 reviews reads as a gamble — even if the work is better.

Recency matters too. A profile where the last review is from eight months ago looks abandoned, even if you're fully booked. A steady drip of fresh reviews signals a business that's active and consistently good right now. That steady drip is exactly what a manual process can't produce — and exactly what an automatic one does.

How ScoreJack works for cleaning services

ScoreJack turns every completed clean into a polite, well-timed review request on WhatsApp — the channel your customers actually read, usually within minutes.

When a job completes in your scheduling system — Jobber, Launch27, ZenMaid, ScoreJack receives the customer's name and phone number automatically — via webhook, or through our Zapier integration (early access — email us for the invite). The review request fires itself, however many jobs a week you close. A job that never touched the system can be added by hand in ten seconds — the exception, not the routine.

ScoreJack handles the rest:

1. Roughly two hours after the job, the customer receives a friendly thank-you on WhatsApp with a one-tap link to leave a Google review. They're likely still in the freshly cleaned house. Timing is the whole trick.
2. No response in 48 hours? One gentle nudge.
3. Still nothing at seven days? One final ask — then the sequence stops forever.

The sequence also stops instantly the moment it should: if the customer replies, clicks the link, submits feedback, or sends an opt-out word. Nobody gets pestered. And every message goes out during business hours with human-like pacing, so it reads like a person, not a blast.

One honest note on how we operate: the Google link goes to every customer, happy or not. No filtering, no gating, no incentives. That's what keeps your profile compliant and your ratings real.

The unhappy customer has somewhere to go

The link does not go straight to Google. It opens your Make-It-Right page, which offers two things side by side: a Google review button, and a private message that goes straight to you, under "Something not right? Tell us and we'll make it right."

Every customer sees both. We never ask how they felt first and then decide which to show — that is review gating, and it breaks Google's rules. It is not a filter and it is no guarantee. It is a chance for someone to raise a problem with you directly instead of on your profile, and when they take it their words reach you by email straight away, while it is still fixable.

What you get

Plans start at $49/month (Starter — 60 review requests). The full WhatsApp sequence, dashboard, and website widget are included on every plan. Growth ($149, 300 requests) is the same product with more headroom — webhook and Zapier triggers are on every plan, including Starter, so the review request fires itself when a job completes in your system whichever you pick. Pro ($349) covers high-volume operators with up to 1,000 requests.

Setup is about ten minutes — scan a QR code to connect WhatsApp. A dedicated prepaid SIM for the business is recommended. Connect your booking or CRM tool via webhook, or use it standalone.

Try it free for 14 days. No credit card required, no contract, cancel anytime.