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The honest workshop still has to prove it. Reviews are the proof.

The problem: a fair bill is invisible

Your trade carries a trust deficit you didn't create. Every driver has a story — their own or a friend's — about a workshop where the bill grew between drop-off and collection, where a "service" turned into a list of parts nobody agreed to. Honest workshops pay for that reputation every day.

The unfair part is that your proof moment happens constantly. The car comes back fixed, the bill matches the quote, the advisor explained what was done and why. The customer drove in worried and drives out relieved. That customer would write exactly the review your next customer is searching for — "honest, didn't overcharge, explained everything" — if anyone asked while the relief was still warm.

Nobody asks. The customer leaves, the car works, and within days the service fades into the background. Your regulars make it worse: a customer who services with you three times a year gives you three fresh chances annually to build your profile, and each one passes in silence.

Why reviews decide who drives in

A driver looking for a new workshop — because they moved, changed cars, or got burned by the last one — cannot judge your workmanship. They can't watch you torque a bolt. So they judge the only visible evidence: your Google profile.

They're not scanning for "great service". They're scanning for the words that answer their fear: "quoted upfront", "showed me the old parts", "didn't push repairs I didn't need". A workshop with 150 reviews saying those things gets the booking from a stranger. A workshop with 9 reviews gets suspicion, however good the work.

Freshness matters too. A profile whose last review is ten months old reads like a workshop that might have closed or changed hands. A steady drip of recent reviews signals the same honest operation, running right now.

How ScoreJack works for car workshops

ScoreJack asks for you, on WhatsApp, at the right moment — whether you run one ramp or ten.

When a job card closes in your workshop management system, a webhook can tell ScoreJack — or connect through our Zapier integration (early access — email us for the invite). The customer's name and number arrive automatically and the request fires itself. No system? The counter staff can add a customer by hand in about ten seconds while printing the invoice.

Then:

1. About two hours after collection, the customer gets a polite WhatsApp thank-you with a one-tap link to your Make-It-Right page, where the Google review button sits. They're home, the car is parked outside working, and they still remember the advisor's name.
2. If nothing happens in 48 hours, one gentle nudge.
3. If still nothing at seven days, one final ask — then the sequence stops forever.

Any reply, link click, submitted feedback, or opt-out word ends the sequence instantly. Messages send during business hours only, paced like a person, so nothing arrives looking like a blast.

Or trigger it from the invoice

If you invoice on collection, a paid invoice is the cleanest signal there is: the work is done and the customer settled without dispute. Connect Xero and marking the invoice paid starts the request. Your cashier changes nothing about how they already close a sale.

The unhappy customer has somewhere to go

The link does not go straight to Google. It opens your Make-It-Right page, which offers two things side by side: a Google review button, and a private message that goes straight to you, under "Something not right? Tell us and we'll make it right."

Every customer sees both. We never ask how they felt first and then decide which to show — that is review gating, and it breaks Google's rules. It is not a filter and it is no guarantee. It is a chance for someone with a complaint — a rattle that came back, a scratch they noticed at home — to raise it with you directly, and their words reach you by email straight away, while it's still fixable.

What it costs

Three plans, starting at $49/month. Starter ($49, 60 requests a month) covers a single workshop. Growth ($149, 300 requests) suits a busy operation with several bays. Pro ($349) covers high-volume or multi-branch operators with up to 1,000 requests. Every plan includes every feature — webhook, Zapier, API, the lot.

Setup is a QR code scan to connect WhatsApp, about ten minutes. 14-day free trial, no credit card required. Cancel anytime.